Customer Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Guarantee

  • We provide a one–hour response time warranty for any trouble ticket or email that you send to our customer support team. We will rapidly answer all the typical queries and forward right away the issue to our sysadmins if additional assistance is required. If you take advantage of the Optional Managed Services package, we will complete any of the included server administration services at a time that has been agreed upon preliminary.

  • Top quality support service
  • An Exceptional Tech Support Service

  • Our technical support staff will be available to you 24/7/365 if you need assistance while working with the Website Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. Furthermore if you need help with all the day–to–day admin tasks on your dedicated server, you can have a look at our Optional Managed Services package, which includes data backup hard drive space, weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and restarting services, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • We have equipped the Website Control Panel with a comprehensive knowledgebase, which features in–depth explanations of all its features and functionalities. What’s more, we have filmed in–depth video tutorials that will further show you how to carry out a given operation or solve a common issue. The how–to articles and the video tutorials are easily accessible from every section of the Website Control Panel through the Videos and Help buttons situated in the top right corner.