24/7 Customer Support in Cloud Hosting
The customer and tech support services for all our cloud hosting plans are round-the-clock, which means that you can forget all about waiting for several days so as to get assistance. If you are not our client yet, you can give us a call, chat with a representative or send an e-mail. In case you already have an account, you can open a support ticket in addition to the other three methods of communication. You'll be able to choose the best way to contact us depending on what your location is or what kind of hardware you are using. We can easily assist you for almost any webhosting-related question that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in this situation the max reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to test our support services even before you obtain a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and general queries. Our agents can help you find the perfect plan or offer you information about our servers, so as to check whether the system requirements for your websites are met. If you're a current client, you also have the option to contact us through electronic mail or via our ticketing system, which can be accessed via the Hepsia web hosting Control Panel. We warrant that if you employ any of these two ways of communication, you will get a response within a maximum of an hour and that’s 24/7, including weekends and official holidays. If you have used the website hosting services of other service providers, even large ones, you are able to compare the reply time because it ordinarily takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting, you won't have to wait for more than an hour to receive assistance for any difficulty that you may have regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all the tickets which you open from your billing Control Panel or e-mail messages which you send to our technical support team. Furthermore, we have local telephone numbers in a number of countries around the world as well as a live chat service where we'll assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the different ways of communication, so whatever your question or problem is, there'll always be someone to assist you without delay. In case you need help with third-party software, which you cannot deploy or which gives you troubles, you're able to take full advantage of the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server packages that we offer come with 24/7 support via several methods of communication and with a 1-hour maximum reply time warranty. When you want to learn more about the plans or you have various billing or general questions, you are able to call one of the local numbers that we have internationally or you may use our live chat service and talk to a live representative. For strictly technical matters that need the help of a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an e-mail message, since all these channels are more appropriate to keep track of a particular problem. The reply time for them rarely exceeds 30 mins, which means that you can forget all about having to wait for an entire day to receive support. The support service is available for all of the server-related matters, which includes the pre-installed software. In the event that you want support for third-party apps, you may consider acquiring the Managed Services upgrade that we supply with all plans.