Despite the fact that this isn't the keyfactor in order to recognize a dependable cloud hosting supplier from a bad one and a reseller from a real supplier, the option to call and talk to a live person is a sign that you are not dealing with a one-person company and that you can reach someone if you need help. The phone support for web hosting services may vary from basic to expert, so the issues that can be resolved with a phone call vary depending on the specific service provider. In the general case, these issues are simpler and include billing or 1st level technical issues as more difficult problems often require a support ticket where both you and the system administrators can track the proceedings with a particular issue. Nevertheless, being able to call your supplier can save you considerable time and efforts for the multitude of small things which may eventually show up when you manage your hosting account.

Phone Support in Cloud Hosting

All our cloud hosting packages come with phone support 14 hrs a day even on public holidays, so that if you don't have an account yet, you'll be able to phone us and learn more about our solutions or whether we'll meet the system requirements for your sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so that you'll be able to contact the phone number which is nearer to you. If you are an existing customer, we can help you promptly with any kind of general and billing matters and with numerous tech issues so as to save you time and efforts - we acknowledge the fact that often it's quicker to speak with a live person and get things done without delay. Of course, some problems simply cannot be taken care of on the telephone, so if this is the case you can take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

Every time you need more details regarding the semi-dedicated packages that we offer, you will be able to call some of the three support phone lines we have around the globe - in the United States, the UK and Australia. In this way, you will be able to check in advance whether our solutions will be suitable for your websites. If you are already our client and you've got a semi-dedicated account, you're able to reach us over the phone for 14 hours a day about any billing or basic issues. For entirely tech problems you'll have to employ our ticketing system so as to contact our tech support since someproblems just require extra time to be dealt with, still we will help you on the phone with a lot of minor tech problems as well, saving you time and efforts.