One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting packages offer a 1-hour response time guarantee, which implies that no matter what inquiry or difficulty you might have, we will always be there to help you. The fact is, it rarely takes more than 30 minutes to get an issue fixed or an enquiry answered, and this is valid for both technical and sales matters. Our help desk support staff representatives are available 24x7, even on national holidays and weekends, which means that you’ll get timely assistance at all times. We understand how invaluable time can be, so by the time we respond to your support ticket or e-mail, we will have examined the issue and, if we haven’t found a solution, we’ll give you more info about what you need to do on your end, if the case demands this. With our support services, you can be certain that there will be somebody to help you right away, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a tech support ticket via your hosting Control Panel or send an email connected to your semi-dedicated server, you will receive an answer within less than one hour. You can touch base with us whenever you like in regards to technical, general or billing issues and considering that we’re working 24-7, you’ll invariably get assistance without any delay. Based on the specific question or issue, we’ll give you more details, solve the problem if it’s been caused by something within our reach or inform you how to proceed if you need to adjust a certain setting for a web-based application that we cannot access. You can forget about waiting for an entire day for each and every answer. The fact is, in most cases we respond to emails and tickets within no more than 20 to 25 minutes.