In case you’re a website owner, a problem might always crop up and it does not necessarily need to be connected with the hosting service. For instance, something may go wrong when you bring an Internet app up to date or some vital content could be modified or deleted by chance. No matter what the essence of the problem might be, you will have to get in touch with the respective client service staff and request them to recover a backup or to assist you in solving the problem that you are facing. How promptly they’ll do it will determine the length of time that your websites will be unavailable. For certain websites like community sites or shopping portals, a longer downtime too often means lost users and cash. With this in mind, it is of principal importance that you use the services of a company that provides not only a good client care service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting packages offer a 1-hour response time guarantee, which implies that no matter what inquiry or difficulty you might have, we will always be there to help you. The fact is, it rarely takes more than 30 minutes to get an issue fixed or an enquiry answered, and this is valid for both technical and sales matters. Our help desk support staff representatives are available 24x7, even on national holidays and weekends, which means that you’ll get timely assistance at all times. We understand how invaluable time can be, so by the time we respond to your support ticket or e-mail, we will have examined the issue and, if we haven’t found a solution, we’ll give you more info about what you need to do on your end, if the case demands this. With our support services, you can be certain that there will be somebody to help you right away, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you submit a tech support ticket via your hosting Control Panel or send an email connected to your semi-dedicated server, you will receive an answer within less than one hour. You can touch base with us whenever you like in regards to technical, general or billing issues and considering that we’re working 24-7, you’ll invariably get assistance without any delay. Based on the specific question or issue, we’ll give you more details, solve the problem if it’s been caused by something within our reach or inform you how to proceed if you need to adjust a certain setting for a web-based application that we cannot access. You can forget about waiting for an entire day for each and every answer. The fact is, in most cases we respond to emails and tickets within no more than 20 to 25 minutes.