Live Chat Support in Cloud Hosting
In addition to the phone and ticket support, we offer live chat support too. You'll be able to contact us every day, including holidays and weekends, and we will give you more information about the Linux cloud hosting packages that we provide in case you are not among our customers yet, or about common and billing questions when you already have a user profile. Though for solely technical matters you'll have to open a trouble ticket to our technical support, since such matters need more time to be dealt with, you can still contact us on the live chat for some technical details. To give you an example, we're able to help you set up an email address in your email client or troubleshoot various issues, saving you a long time. Even if our phone lines are already off for the day, you can talk to a live person.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is available to all of our prospective and active clients. If you are searching for a new hosting account, you will be able to chat in real time to one of our representatives and obtain more information about our semi-dedicated packages in order to pick the right package for your sites. If you already have an account with us, we'll support you in a timely manner with billing, general and 1st level technicalissues. Although in some cases you will have to open a ticket as there are problems that can't be resolved on the live chat, we can assist you with numerous standard jobs, like installing an e-mail account in an email client or forwarding one domain name to another one. In this way, you'll receive prompt assistance and you'll save time and effort.