When your website hosting provider offers live chat support, you can speak to an agent live and find out useful info or get an issue resolved promptly. The basic advantage of using chat compared to calling to talk to a live person is that you will need just a computer with Internet connection, therefore you won't pay any rates in the event that you're in another country or state. Furthermore, it is simpler to copy and paste information for example domain names, usernames or error messages in other words details which are sometimes difficult to provide to the other party over the phone. The real-time chat is also a considerably faster approach to contact your web hosting service provider's support crew in comparison to using a ticketing system. Last, but not least, when some situation needs some more time to be taken care of, you'll be able to do something different while you wait for support on the live chat, so that you will not waste time - something that's not possible if you're on the phone.

Live Chat Support in Cloud Hosting

In addition to the phone and ticket support, we offer live chat support too. You'll be able to contact us every day, including holidays and weekends, and we will give you more information about the Linux cloud hosting packages that we provide in case you are not among our customers yet, or about common and billing questions when you already have a user profile. Though for solely technical matters you'll have to open a trouble ticket to our technical support, since such matters need more time to be dealt with, you can still contact us on the live chat for some technical details. To give you an example, we're able to help you set up an email address in your email client or troubleshoot various issues, saving you a long time. Even if our phone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all of our prospective and active clients. If you are searching for a new hosting account, you will be able to chat in real time to one of our representatives and obtain more information about our semi-dedicated packages in order to pick the right package for your sites. If you already have an account with us, we'll support you in a timely manner with billing, general and 1st level technicalissues. Although in some cases you will have to open a ticket as there are problems that can't be resolved on the live chat, we can assist you with numerous standard jobs, like installing an e-mail account in an email client or forwarding one domain name to another one. In this way, you'll receive prompt assistance and you'll save time and effort.