There are a handful of ways to contact the web hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a support ticket system. This is the least complicated communication method for several reasons. In the event that no client care team representative is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. Additionally, you can copy/paste extensive bits of info without having to worry about typing errors, and in case a particular problem needs more time to be sorted out or a number of replies have to be exchanged, all the information will be in the very same place, so each party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are typically separate from the web hosting platform, which implies that if you need to provide info or to adhere to instructions, you will need to use no less than two separate accounts and this number might grow in case you’d like to administer multiple domain names. Besides, many hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for an answer.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you won’t ever have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket while you are browsing through your files or customizing various account settings. The ticketing system is being closely monitored 24/7 by our customer care staff and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get support. In contrast to other hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and request information with regard to any billing or technical problem. In addition, you can see a selection of help articles, which will help you solve the most commonly met complications on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated packages, which suggests that you won’t need an additional support platform to touch base with our customer support team – you can do it on the spot if you come across a complication. Submitting a new ticket requires several clicks of the mouse and tracking down an older one is equally simple. With our clever search functionality, you can swiftly find any ticket that you have submitted in the past. You can open a ticket at any given moment whatsoever as our client service team representatives are at your disposal 365 days a year and respond in no more than one hour, although it rarely takes this much to obtain a reply. With Hepsia, you will have everything in one single location and you can forget about the need to go through 2 or more platforms to troubleshoot a simple issue.